Trader Info Guide 2023

Burgess Park

Albany Road, London, SE5 0PX

The Windrush Festival & Culture Weekend 2023 will again take place in the historic location in the heart of South London.

Saturday, 24 June 2023
12:00 - 21:00

Sunday, 25 June 2023
12:00 - 21:00

*opening/closing times are subject to change

The last entry to the event will be 19:00 / 7pm before closing

Cars should follow the yellow arrows to enter site

Cars should enter the site via Wells Way

Entry into the event site is located within the park itself between Albany Road and Wells Way.

All traders must bring along their proof of booking, this will be checked by the Trade Manager before being directed to the allocated trading spot to set.

Wristbands will be allocated on arrival by the trade manager.

Whilst on site all trade exhibitors and trading staff must wear the required wristbands or lanyards for identification by security and crew.

Any individuals not required for manning the trading space will be prevented from entering the event site without a ticket.

Each trader will receive 10 complimentary weekend tickets as part of your trader package which you will be permitted to give to friends, clients, and associates. I encourage you to use them to invite guests who want to support your business and other businesses at the event.

Every trader will also receive a discount code which gives 25% off the weekend tickets which means that you can spread the love to your own mailing list and followers to come and enjoy the 2 days.

40% Promotional & Competitions
30% New & Existing Clients
30% Friends & Family

You will find your Eventbrite code in a separate email which will be ready by 12 JUNE 2023

Traders should arrive between the times stated. If any trader arrives earlier than the stated arrival and setup times they will be required to wait as necessary until the doors open for trader entry. 

Traders who arrive after the setup window will not be permitted to bring any vehicles into the event site. Any goods, stock or equipment will need to be manually carried onto the event site via trolleys or bags. Help from the Radiate Festival team will not be guaranteed. 

If circumstances arise that a trader has an issue arriving within the setup window, they must send a message to the EV contact number which will be provided 1 week before the event.

Vehicles are permitted to enter the site via Wells Way and drive up to their allocated pitch to unload. Whilst driving around the site maximum speeds are 5 mph.

All vehicles must be removed by the restriction time.

No vehicles are allowed to enter the site after 10:15AM.

We do not operate a pitch selection system as pitches are automatically allocated

Trade Exhibitors must only set up in the allocated space provided, there should be no overhanging.

Non-compliance will be deemed a breach of trading terms and the Trade Exhibitor will be asked to remedy their set up to fit the size of space booked.

If Trade Exhibitors know that the pitch size is too small they should contact the Trade Manager to upgrade their booking - No exceptions will be made on the day.

No Day Trade Exhibitors – We are not permitting any single-day traders if you are unable to trade for a second day please contact the trade email or text the Trade Manager.

Extras can be booked with a pitch space. They will be provided with your pitch allocation.

Electricity will only be provided to those that have booked it.

All Trade Exhibitors must ensure that they create a safe environment in which to trade and a safe environment for service to customers.

The following high risk elements will be noted by the Trading Team
[ ] Open Flames (incl. Candles)
[ ] BBQs
[ ] Generators
[ ] Gas Equipment
[ ] Electrical Equipment

All structures must be set up safely and weighted down appropriately.

Trade Exhibitors with any gazebos or marquees seen to be flying or unsecured will be requested to remedy the structure before being allowed to start or continue trading.

All wiring must be protected from access by the general public
All traders must have & abide by their own risk assessments to ensure safety for all

Each Trade Exhibitor will have their trading area checked for readiness prior to being approved to open for trading on each day.

Pitches must be ready for checks as per the trader schedule.
At the end of each trading day there will be a pitch check by the Trade Manager

As park users it is all of our duty to ensure that the park is kept as clean as possible and that the environment is respected. We therefore request that each Trade Exhibitor takes an ownership over their own pitch area. Those who do not comply maybe subject to further charges to cover the cleansing of their trading area and will also be prevented from trading at any further events with Radiate Festival or its partners.

 Do not dispose of oil by pouring on ground or grass, all oil must be taken by the trader off site at the end of trading
 Do not set the grass alight with bbqs or hot coals
 Report any chemical spills to the Trade Manager
 Offer to dispose of rubbish for customers near your pitch or using your services
 Have 2 bins/black sacks to allow rubbish to be disposed of effectively
 Remove rubbish on each day of trading and dispose in the on-site waste skip
 Ensure that your pitch area and 1.5m in front of your pitch is litter free

Any accidents to staff or customers should be reported to the Medical Team for logging and treatment purposes

Children will only be permitted under the number of staff allocations - any additional entrants will need to be purchased. Children under the age of 10 who enter or are brought onto the event site will be the responsibility of the respective trader/parent.

No responsibility is taken for under 18's enterting the event site during setup or set down.

Alcohol is not permitted to be sold by any Trade Exhibitor.

Trade Exhibitors found to be selling or distributing alcohol will be removed from site without warning.

The sale of weapons is not permitted in any way

There will be a crew onsite overnight between 23 - 26 June 2023.

The site will be secured and patrolled overnight between event day by our security team.

There will be NO Trade Exhibitor access to the Event Site between 23:45 – 06:59 each day.

There is to be no service or trading outside of these hours, any Trade Exhibitor found to be breeching these terms may be denied any additional days booked to trade

Any traders who would like to depart earlier can do so from 6pm. However, cars will not be permitted on-site during the event times therefore, please ensure that pack down can be completed with a trolley or helpers carrying bags away from the event site

Any Trade Exhibitors found being disrespectful or physically abusive to Event staff maybe asked to cease trading and barred from trading at any future events. Any issues with violence against a trader must be reported to the Trade Manager or Security.

It is a condition of trading that Trade Exhibitors must be courteous and respectful of customers, event crew and other traders. It is encouraged to develop good working relationships with other traders and staff whilst delivering a high quality service on each trading day.

All traders are required to display pricing for goods and services where appropriate to ensure that customers have a clear understanding of costs

Anyone found to be trading without permission will be asked to pack down immediately and escorted off the event site by Security and barred from trading at any future events with Radiate Festival